Chaos Reptiles and Supply, LLC guarantees our animals to be alive, healthy, and to your satisfaction upon arrival, and 48 hours from the time of arrival (amphibians are a live arrival only guarantee). Notification of dissatisfaction must be made within 24 hours, if you notice any problem upon arrival. If you have any questions or concerns, we expect you to call us first (we are open 7 days a week). We do not guarantee animals that are not signed for on the first delivery attempt. You must be there and sign for your animal delivery. We also guarantee the sex of our animals. If they are listed as males or females on our website, they are guaranteed to be as such. A pair is one male and one female. Some species are hard to properly sex at a young age; these animals will be listed as unknown. We not only breed some of our animals, many of the animals at our website are from some of the best breeders in the reptile hobby! We make sure that we are offering the highest possible quality animals available. Internal issues on imported animals are not included under our guarantee; it is an outward health guarantee only on imported animals. Please be aware of what you are purchasing, and do the proper research, ask us, as we are very happy to help answer any questions or concerns. Our guarantee is void if you do not have the proper environment to house the animal in. This includes temperature, bedding, and proper lighting and water/humidity control. If an animal becomes ill shortly after the purchase but beyond our health guarantee, we are more than willing to help get the animal back to proper health, but only if you are willing to help ensure the longevity of the animal. We make every effort to pack animals according to your weather conditions. We will not guarantee animals when your daytime high temperature is below 40º or above 90º. Chaos Reptiles and Supply LLC is not responsible for freight/shipping charges on the replacement of animals. We do not offer cash refunds of any kind, however we will issue store credit. Contact us with any questions. |